Return & Refund Policy

Welcome to Sanvis Closet! We take great pride in crafting high-quality, customized apparel for you. To ensure a smooth experience, please review our policies carefully before placing your order.

Mandatory Unboxing Video

To protect both our customers and our business, a clear, continuous, and unedited 360° unboxing video is mandatory for all claims.

• The video must start from the sealed package and continue without any pauses or cuts until the product is fully inspected.

• Without this video, we cannot process claims for damaged, missing, or incorrect items.

Shipping & Delivery

• Dispatch: Orders are typically dispatched within 2–3 working days.

• Delivery: Estimated delivery is 7–10 working days (excluding Sundays and Public Holidays).

• Note: Delivery times may vary depending on your location and courier service performance.

Return & Refund Policy

As all our outfits are custom-made based on your specific order, we follow a strict No Return / No Refund policy.

Returns/Refunds are NOT accepted for:

• Color Variations: Slight color differences (5–10%) may occur due to screen resolution, lighting, or photography.

• Personal Preference: Dislike of the product after receipt.

• Size Issues: Since products are stitched according to the measurements you provide, we cannot accept returns for fit issues. Please double-check your measurements before checkout.

• Minor Imperfections: Small loose threads, minor marks, or light zari pulls are inherent to delicate fabrics and handwork and are not considered manufacturing defects.

• Courier Delays: We are not responsible for delays caused by third-party logistics or incorrect addresses provided at the time of order.

Exchange Policy

We only facilitate exchanges in the rare event that:

1. The product is received in a damaged condition.

2. The incorrect product was delivered.

How to Exchange:

• Raise an exchange request via email within 24 hours of delivery.

• You must provide the mandatory 360° unboxing video for verification.

• Once approved, a replacement will be shipped subject to stock availability.

• It is the customer’s responsibility to review all T&Cs before completing a purchase. Payment is considered a formal acceptance of these rules.